Shipping & Returns


Shipping of products takes place only once received the full payment including shipping costs.
Shipping costs are indicate to the customer before the final registration of the order.
We send delivery to a specified address by the customer when entering information during his order.

To track the progress of the delivery of his order, the customer receives an email at the time of shipping his order.

The customer has the right to choose the relevant shipping method when a wholesale order placed, such as container via sea or express via DHL or FedEx.

Shipment processing delays between 1 to 3 days, and delivery time is between 3 to 7 days for Express shipping by DHL or Fedex.

For container shipping it depends to the country of destination and varies between 2 to 7 weeks.

Reservation of ownership and transfer risks

HANDCRAFTED ARTS OF MOROCCO retains ownership of the goods sold until a full payment of the full order, and that whatever the delivery date of related order.
The transfer of risk of deterioration or loss of the goods will take place at the reception of the goods delivered, these traveling at the risk of the carrier. The customer, May in case of damage, make any claims to the carrier, within the legal and regulatory conditions.

Additional non-returnable items:

Gift cards and some health and personal care items,

Any item not in its original condition, damaged or missing parts for reasons not due to our error.

Any item that is returned after 8 days of delivery.

to complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a couple of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {} and send your item to our physical address.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Shipping returns

To return your product, you should mail your product to our physical address.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you may vary.If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help? Contact us at {} for questions related to refunds and returns.